North American Attachments, herein referred to as “NAA,” returns policy covers all NAA policies and procedures for Returns.
No Returns are accepted for customized items, dual sided couplers, V-Buckets/Trap Buckets, Pin On Hydraulic Thumbs, and any other modified product not considered NAA standard.
If Return is initiated within 30 days of shipping, a 25% restocking fee will be charged. Customer will also pay for all shipping costs to get it back to NAA Plant. No Refund or Credit will be issued until physical product is received.
In the event that the Customer has already paid, a refund will be given less restocking fee and freight costs.
In the event that the Customer has not yet paid, a Credit will be issued less restocking fee and freight costs.
If Return is initiated between 31-89 days of shipping, Return is at sole disrection of NAA authorized personnel. If return is accepted, 30% restocking fee will be charged. Customer will also pay for all shipping costs to get it back to NAA Plant. No Refund or Credit will be issued until physical product is received.
No returns after 90 Days
If product has been used, NAA reserves the right to deny any return, regardless of shipping date. Restocking fee is at the sole discretion of NAA personnel when product has been used.
Please Note: Refunds and Credits are issued based on products value only
